Return Policy

What if I need to return my item?

Dr. Paintball provides all customers with an industry-leading return policy. We like to think it's the best return policy possible for our customers.

New Items

Within 30 days of purchase (Not Opened)

 

Full Refund Minus Any Return Shipping Costs and Original Shipping Costs. 

If the order was incorrect then we will cover the return shipping. This only pertains to orders where you received the wrong item. 

Used Items 

Within Any Time Frame (Opened and Used)

Cash refund minus 11% per month after purchase. That rate is then lowered to 8% per month for months 4 and on...

 

How Do I Process My Return?

We have a super simple return process available to all customers! Simply click the live chat and start chatting with customer service!